Privacy Policy

Ritviora ("Ritviora", "we", "us") provides Ritviora OS, an operating system for spiritual professionals. This policy explains how we handle personal information when practitioners and their clients use the platform.

For any privacy question, contact us at privacy@ritviora.com.

Account information: name, email, phone, country, practice type and the details you provide when you sign up or request early access.

Client and intake data that practitioners enter or that clients submit through intake forms. This can include names, contact details, dates and places of birth, family relationships, and the concerns a client chooses to share. Some of this may be sensitive, and we treat it with corresponding care.

Usage and technical data: log data, device and browser information, and how the service is used, to keep the platform secure and working well.

Payment data is processed by third-party payment processors. We receive confirmation and reference details but do not store full card numbers ourselves.

To provide and operate the platform — managing enquiries, clients, intake, cases, payments, fulfillment and follow-ups.

To provide AI-assisted features. The AI Twin operates on knowledge a practitioner explicitly approves and within the guardrails they set; it does not use client data to train shared or third-party models.

To secure the service, prevent abuse, meet legal obligations, and communicate with you about your account.

For client and intake data, the practitioner or practice using Ritviora is the party that decides why and how that data is used. Ritviora processes it on their behalf. Clients with questions about their own data should contact the practitioner they engaged; we support practitioners in responding.

Client and practice data is resident in India. We use multi-tenant isolation with row-level security, encryption of sensitive credentials and data, role-based access controls, owner approval on sensitive actions, and audit logging. No system is perfectly secure, but we work continuously to protect your information.

We do not sell personal data. We share information only with service providers who help us run the platform (such as hosting and payment processors) under appropriate obligations, or where required by law.

We keep information for as long as an account is active and as needed to provide the service, meet legal and accounting obligations, and resolve disputes. Practitioners can delete client records, and you can ask us to close your account and delete associated data, subject to obligations we must retain.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and object to or restrict certain processing. To exercise these rights, contact privacy@ritviora.com. Client data-rights requests are handled together with the relevant practitioner.

We may update this policy as the platform evolves. Material changes will be communicated, and the effective date below will be updated.

Effective date: 19 September 2026.